Patient Experience CME for Health Professionals

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SIX-COURSE BUNDLE   Maximally enhance physician impact with this comprehensive package of 6 CME-accredited interactive learning courses. This interactive online learning bundle offers practical, evidence-based recommendations, case studies and audio narration to provide physicians with a suite of interpersonal skills they can implement immediately in practice.   Each course in the package is designed in a step-wise approach to offer physicians a set of core patient communication skills that together will optimize efficiency and improve outcomes in patient encounters.    The six courses are arranged into chapters for effective and flexible learning on our online platform.   To learn more about each of the courses in this bundle, click on the links below or view the Content tab on this page.   Building Strong Patient Relationships Eliciting Patient Concerns Patient-Centered Information Gathering Maximizing Patient Understanding and Recall Motivating Patients Setting Mutually Agreed Goals   Thank you for choosing Astute Doctor. We hope you enjoy your learning experience and we congratulate you for taking time out of your busy schedule to build skills that increase your impact with patients.   Learning Objectives At the end of the 6-course program physicians will be better able to: Apply evidence-based patient-centered, empathic interpersonal techniques to improve doctor and patient satisfaction. Apply evidence-based patient-centered, empathic interpersonal techniques to improve patient care. Apply evidence-based patient-centered, empathic interpersonal techniques to reduce malpractice litigation risk. Apply evidence-based patient-centered, empathic interpersonal techniques to connect effectively with patients.   Certificate By completing/passing each course, you will attain a CME Certificate of Completion.   Learning Credits 6.50 AMA PRA Category 1 Credit(s)TM Estimated time to complete this activity: 6.50 hours Read more

BUILDING STRONG PATIENT RELATIONSHIPS   The ability to connect well and build strong patient relationships are core skills for all physicians. Eliciting diagnostic patient information depends on effective communication and trust, and we know that valuable outcomes for both doctors and patients flow from productive doctor-patient interactions.   Achieve breakthroughs in patient understanding and acceptance with this engaging and interactive 1-hour online CME course for physicians who want to make the most of every patient encounter.   By applying the skills in this engaging online CME course, you will facilitate open and productive dialogue, gain your patient’s respect, and improve patient satisfaction with every visit. In this course, you will explore how to... Build strong rapport with patients Lead patient interactions Facilitate open, productive dialogue Use effective communication techniques Avoid relationship-stopping gaffes Structure patient interactions effectively Achieve breakthroughs in patient understanding   We know that busy physicians expect learning opportunities to be efficient and effective. 'Building Strong Patient Relationships' is organized into four bite-sized chapters delivered in a flexible learning format. Chapter 1: Introduction and Overview Chapter 2: Techniques for building rapport Chapter 3: Delivering a good encounter every time Chapter 4: Providing structure to the encounter   How it works   GET STARTED with the pre-course self evaluation. This reflection activity will help you identify your strengths, and highlight patient scenarios you find challenging. Use this information to track for specific solutions as you work your way through the course. NEXT, complete the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points.  PASS the posttest that covers the techniques you learned in the course. You will need to achieve a 70% pass mark for the course to be complete. COMPLETE and submit the post-course evaluation form. You can then download and print your CME certificate. Thank you for choosing Astute Doctor. We hope you enjoy your learning experience and we congratulate you for taking time out of your busy schedule to build skills that increase your impact with patients. Read more

ELICITING PATIENT CONCERNS   Eliciting all of a patient’s concerns improves visit satisfaction and overall health outcomes. However, the challenge for physicians is to balance the need to capture vital patient information with optimal management of encounter time.   Encourage early disclosure of patient concerns and improve patient experience with this 1.25-hour interactive online CME course that is ideal for physicians who want to prioritize effectively at every patient visit.   This interactive online CME course will hone your ability to build trust and identify opportunities for empathy to enhance collaboration. In this course, you will explore how to... Encourage early disclosure of patient concerns Prioritize patient concerns Improve encounter efficiency Identify opportunities for empathy Use attentive listening and reflective statements Structure the encounter to maximize disclosure   We know that busy physicians expect learning opportunities to be efficient and effective. 'Eliciting Patient Concerns' is organized into three bite-sized chapters delivered in a flexible learning format. Chapter 1: The importance of eliciting patient concerns Chapter 2: The important role of empathy Chapter 3: Structuring the encounter to elicit your patient’s concerns   How it works   GET STARTED with the pre-course self evaluation. This reflection activity will help you identify your strengths, and highlight patient scenarios you find challenging. Use this information to track for specific solutions as you work your way through the course. NEXT, complete the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points.  PASS the posttest that covers the techniques you learned in the course. You will need to achieve a 70% pass mark for the course to be complete. COMPLETE and submit the post-course evaluation form. You can then download and print your CME certificate. Thank you for choosing Astute Doctor. We hope you enjoy your learning experience and we congratulate you for taking time out of your busy schedule to build skills that increase your impact with patients. Read more

MAXIMIZING PATIENT UNDERSTANDING AND RECALL   Maximizing patient understanding and recall is a critical part of the physician’s role. Patients who fully understand shared information show increased adherence to treatment recommendations, greater satisfaction and achievement of health outcomes.   Deliver simple explanations and memorable instructions to your patients with this 1-hour interactive online CME course for strategically minded physicians who want to maximize patient understanding at every encounter.   This engaging and interactive online CME course details techniques to simplify your explanations and build confidence that your treatment instructions are clear and memorable. In this course, you will explore how to... Assess the patient’s information needs Deliver explanations that patients understand Build patient acceptance and understanding Improve treatment adherence Facilitate patient information recall at the right time Help patients meet their health goals   We know that busy physicians expect learning opportunities to be efficient and effective. 'Maximizing Patient Recall and Understanding' is organized into four bite-sized chapters delivered in a flexible learning format. Chapter 1: Identifying the patient’s information needs Chapter 2: Delivering information effectively Chapter 3: Communication that aids accurate recall and understanding Chapter 4: Achieving a shared understanding of the patient’s illness   How it works   GET STARTED with the pre-course self evaluation. This reflection activity will help you identify your strengths, and highlight patient scenarios you find challenging. Use this information to track for specific solutions as you work your way through the course. NEXT, complete the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points.  PASS the posttest that covers the techniques you learned in the course. You will need to achieve a 70% pass mark for the course to be complete. COMPLETE and submit the post-course evaluation form. You can then download and print your CME certificate. Thank you for choosing Astute Doctor. We hope you enjoy your learning experience and we congratulate you for taking time out of your busy schedule to build skills that increase your impact with patients. Read more

MOTIVATING PATIENTS   One of the most challenging aspects of delivering medical care is improving patient motivation. Helping a patient achieve their health goals often involves changes to their thinking, behaviors and lifestyle.  Change is never easy, but with the right skills, you can set the stage for your patients to succeed.   Confidently guide your patients on the pathway to change with this 1.25-hour interactive online CME course for strategically minded physicians who want to maximize every patient encounter.   With a foundation in motivational interviewing techniques, this engaging and interactive online CME course provides strategies to overcome patient ambivalence and build motivation. In this course, you will explore how to... Identify when a patient is ready for change Discuss the issue of change with a patient Uncover personal drivers for lifestyle changes Overcome patient ambivalence Gain patient commitment to make changes Improve treatment adherence   We know that busy physicians expect learning opportunities to be efficient and effective. 'Motivating Patients' is organized into four bite-sized chapters delivered in a flexible learning format. Chapter 1: The basics of Motivational Interviewing Chapter 2: First steps toward motivation Chapter 3: Overcoming patient ambivalence Chapter 4: Resistance and readiness   How it works   GET STARTED with the pre-course self evaluation. This reflection activity will help you identify your strengths, and highlight patient scenarios you find challenging. Use this information to track for specific solutions as you work your way through the course. NEXT, complete the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points.  PASS the posttest that covers the techniques you learned in the course. You will need to achieve a 70% pass mark for the course to be complete. COMPLETE and submit the post-course evaluation form. You can then download and print your CME certificate. Thank you for choosing Astute Doctor. We hope you enjoy your learning experience and we congratulate you for taking time out of your busy schedule to build skills that increase your impact with patients. Read more

PATIENT-CENTERED INFORMATION GATHERING   As a physician, your ability to ask the right questions at the right time is crucial to understanding the patient perspective, to work towards a solution that delivers the best patient outcome. By using a patient-centered approach to gather critical information, you will achieve earlier and more accurate diagnoses, increase patient satisfaction and encourage treatment adherence.   Quickly uncover deep insights into the nature of patient symptoms with this interactive 1.25-hour online CME course for strategically minded physicians who want to make the most of every patient encounter.   This engaging and interactive online CME course will help you facilitate patient-centered encounters using practical skills and techniques. In this course, you will explore how to... Uncover deep insights into symptom nature and severity Make earlier and more accurate diagnoses Increase patient understanding Achieve adherence to treatment strategies Reduce anxiety for patients and their families Improve patient satisfaction   We know that busy physicians expect learning opportunities to be efficient and effective. 'Patient-Centered Information Gathering' is organized into four bite-sized chapters delivered in a flexible learning format. Chapter 1: Gathering the right patient information Chapter 2: Questions that make a difference Chapter 3: Techniques for maximizing patient elaboration Chapter 4: Confirming a shared understanding   How it works   GET STARTED with the pre-course self evaluation. This reflection activity will help you identify your strengths, and highlight patient scenarios you find challenging. Use this information to track for specific solutions as you work your way through the course. NEXT, complete the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points.  PASS the posttest that covers the techniques you learned in the course. You will need to achieve a 70% pass mark for the course to be complete. COMPLETE and submit the post-course evaluation form. You can then download and print your CME certificate. Thank you for choosing Astute Doctor. We hope you enjoy your learning experience and we congratulate you for taking time out of your busy schedule to build skills that increase your impact with patients. Read more

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