Eliciting Patient Concerns

4 modules

Course Length
1 hour

Astute Doctor





Eliciting all of a patient’s concerns improves visit satisfaction and overall health outcomes. However, the challenge for physicians is to balance the need to capture vital patient information with optimal management of encounter time.


Encourage early disclosure of patient concerns and improve patient experience with this 1.25-hour interactive online CME course that is ideal for physicians who want to prioritize effectively at every patient visit.


This interactive online CME course will hone your ability to build trust and identify opportunities for empathy to enhance collaboration. In this course, you will explore how to...

  • Encourage early disclosure of patient concerns

  • Prioritize patient concerns

  • Improve encounter efficiency

  • Identify opportunities for empathy

  • Use attentive listening and reflective statements

  • Structure the encounter to maximize disclosure


We know that busy physicians expect learning opportunities to be efficient and effective. 'Eliciting Patient Concerns' is organized into three bite-sized chapters delivered in a flexible learning format.

  • Chapter 1: The importance of eliciting patient concerns

  • Chapter 2: The important role of empathy

  • Chapter 3: Structuring the encounter to elicit your patient’s concerns


How it works


  1. GET STARTED with the pre-course self evaluation. This reflection activity will help you identify your strengths, and highlight patient scenarios you find challenging. Use this information to track for specific solutions as you work your way through the course.
  2. NEXT, complete the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points. 
  3. PASS the posttest that covers the techniques you learned in the course. You will need to achieve a 70% pass mark for the course to be complete.
  4. COMPLETE and submit the post-course evaluation form. You can then download and print your CME certificate.

Thank you for choosing Astute Doctor. We hope you enjoy your learning experience and we congratulate you for taking time out of your busy schedule to build skills that increase your impact with patients.


    By the end of the course you will be better able to:

  • Minimize the introduction of patient concerns at the conclusion of the encounter, thereby improving time management
  • Apply empathy in doctor-patient encounters
  • Use a specific language and questioning style to encourage earlier disclosure of relevant information
  • Apply strategies that will help in:
    • Eliciting information
    • Prioritizing concerns
    • Setting agendas to manage your encounters effectively


By completing/passing this course, you will attain the certificate CME Certificate of Completion

CME Information COMMUNICATE 2023-24
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Pre-Course Evaluation: Eliciting Patient Concerns
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Eliciting Patient Concerns
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CME Evaluation
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