SLG’s Patient Experience Learning Center

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Managing Difficult Patients                     Transform a difficult interaction into a productive dialogue, understand  psychological   drivers of difficult  behaviors, and improve patient experience. This  interactive online   course shows how to strategically  manage difficult encounters,  avoid responses   that worsen difficult interactions, and overcome difficult  behaviors.   To get started, complete the pre-course self evaluation. This reflection activity will help you identify where your strengths lie, and highlight scenarios you find challenging so that you can track for solutions as you work your way through the course. Next, complete all the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points. The final chapter is a posttest covering all the techniques you have learned. You will need to achieve a 70% pass mark for the course to be complete. Finally, complete and submit the CME evaluation form. You will then be able to print your CME certificate. We hope you enjoy your Astute Doctor Education experience, and are amazed at the significant positive difference these simple techniques can make to your patient encounters. Read More

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Maximizing Patient Understanding & Recall Make your treatment instructions more memorable, deliver explanations   that patients understand, and improve patient experience. This interactive online     course shows how to build patient understanding, improve medication adherence,  and facilitate patient recall at the right time.   To get started, complete the pre-course self evaluation. This reflection activity will help you identify where your strengths lie, and highlight scenarios you find challenging so that you can track for solutions as you work your way through the course. Next, complete all the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points. The final chapter is a posttest covering all the techniques you have learned. You will need to achieve a 70% pass mark for the course to be complete. Finally, complete and submit the post-course evaluation. You will then be able to print your CME certificate. We hope you enjoy your Astute Doctor Education experience, and are amazed at the significant positive difference these simple techniques can make to your patient encounters. Read More

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Motivating Patients Overcome patient ambivalence, discuss the issue of change with patients, and improve patient experience. This interactive online course shows how to identify when a patient is ready for change, uncover personal drivers for lifestyle changes, gain patient commitment, and improve treatment adherence.   To get started, complete the pre-course self evaluation. This reflection activity will help you identify where your strengths lie, and highlight scenarios you find challenging so that you can track for solutions as you work your way through the course. Next, complete all the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points. The final chapter is a posttest covering all the techniques you have learned. You will need to achieve a 70% pass mark for the course to be complete. Finally, complete and submit the post-course evaluation form. You will then be able to print your CME certificate. We hope you enjoy your Astute Doctor Education experience, and are amazed at the significant positive difference these simple techniques can make to your patient encounters.   Read More

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Patient-centered Information Gathering Uncover deep insights about the nature of patient symptoms, achieve earlier and more accurate diagnoses, and improve patient experience. This interactive online course shows how to facilitate patient-centered encounters, gather critical information, increase patient understanding, and attain greater medication adherence.   To get started, complete the pre-course self evaluation. This reflection activity will help you identify where your strengths lie, and highlight scenarios you find challenging so that you can track for solutions as you work your way through the course. Next, complete all the course chapters. Each chapter includes interactive elements as well as questions, to make sure you understand all the important points. The final chapter is a posttest covering all the techniques you have learned. You will need to achieve a 70% pass mark for the course to be complete. Finally, complete and submit the CME evaluation form. You will then be able to print your CME certificate. We hope you enjoy your Astute Doctor Education experience, and are amazed at the significant positive difference these simple techniques can make to your patient encounters. Read More

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Setting Mutually Agreed Goals Understand patient health goals, engage patients in decision making, and improve patient experience. This interactive online course shows how to agree with patients on mutual goals, overcome barriers to goal achievement, and negotiate with patients to find common ground. Read More

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